Privacy Policy

1. Policy Statement

In the delivery of Mandarin IT Services some information and User Data may be stored, accessed or collected.

Our Privacy Policy sets out the policies and procedures for the collecting, using, and disclosing of any User Data.

The access by a User to any  Mandarin IT Services implies consent and permission for the collection, transfer, processing, storage, disclosure and use of User Data but only under the terms of this Privacy Policy.

“User Data” means the information about or relating to any User, information relating to the use of the Mandarin IT Services by a User, the content of all documents and media in any form or format, all information, data, code, files or folders that may be accessed, stored, sent, received, edited, synchronised, shared, or in any way managed by or through the Mandarin IT Services however accessed and may include:

User Data may only be used to:

• provide and improve a Mandarin IT Service and any Mandarin IT delivered applications,
• administer the User’s use of a Mandarin IT Service,
• develop and enhance User experience,
• be able to analyse the use and User requirements of the Mandarin IT Services, deliver updates and enhancements, and, announce additional services or products.

All communications will provide an “unsubscribe” option to any User if they do not want to receive further similar contact.

2. Personal Information

Personal information will be be provided when a User opens an account – name, phone number, credit card or other billing information, email address and home and business postal addresses.

A User may also provide access to their social networking service account if they access Mandarin IT by a referral/contact through that medium, provide us access to third party services (e.g. an external email account) or their contacts’ email addresses when sharing emails, folders or files with them. We may also receive Personal Information through other Mandarin IT Users in the normal course of use by them of Mandarin IT Services.

3. Log Data

When using a Service, we may, and in some cases are required to, record information relating to the Users use of a Mandarin IT Service. This may include a Device’s Internet Protocol (“IP”) address, browser type, the web page visited before our website, information searched for on our website, locale preferences, identification numbers associated with User Devices, mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning files, and other interactions with a Service.

4. Cookies

We may also use “cookies” to collect information and improve our Services and improve User functionality. A cookie is a small data file which we transfer to User Devices. We may use “persistent cookies” to save registration ID and login password for future logins to a Service. We may use “session ID cookies” to enable certain features of a Service, to understand User interaction with a Service and to monitor aggregate usage and web traffic routing on the Service. Users can instruct their browser by changing their options to stop accepting cookies or to prompt the User before accepting a cookie from the websites visited. If Users do not accept cookies, however, they may not be able to use all aspects of a Service or have some User functionality restricted.

5. Photos and Videos

Mandarin IT will not access, view or use in any way any images or any recorded information which may be contained in any photos or videos stored or sent through any Mandarin IT Service.

6. Analytics

We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information to monitor and analyse use of our Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify that Users have the authorization needed for the Service to process their requests. As of the date of publication of this policy, we use Google Analytics.

To learn more about the privacy policy of Google Analytics, go to:

• http://www.google.com/analytics/learn/privacy.html

To learn how to opt out of that service, go to:

• https://tools.google.com/dlpage/gaoptout?hl=en

Breach of Privacy

If Mandarin IT becomes aware of any disclosure, accidental or otherwise, of User Data (Data Breach) during or due to the collection, transfer, processing, storage, disclosure and use of User Data by Mandarin IT, it will, within 7 days (or earlier if reasonably possible), advise the affected User or Users of such Data Breach, the known extent of such breach and the actions taken by Mandarin IT to protect User Data as a result of such breach.

Mandarin IT will also comply with any notification or disclosure, requirement by a State or Federal Privacy Commissioner of other authority competent to issue and/or enforce such notice or regulation.

While Mandarin IT may take reasonable steps, including encryption either or both in delivery and at rest, to protect the safety of User Data, Mandarin IT will not be liable in any way for any damages, direct or indirect, arising or in any way related or attributable to Data Breach.

By using a Mandarin IT service the User waives any rights against Mandarin IT in respect, or arising out of, any Data Breach.

Disclosure of Information

Mandarin IT may disclose any User Data including files stored by a Mandarin IT Service if there is a reasonable belief that disclosure is necessary to comply with a properly authorised and issued notice, law, regulation, compulsory legal request or order of a court.

Should Mandarin IT disclose any information it will take reasonable steps (if it considers it appropriate to do so), but is not in any way obliged or bound, to provide notice of its intention to disclose such information to enable the User to consider what (if any) action they wish to take in relation to such intended disclosure. v1.0

For more information, contact us at:

Mandarin IT
mandarinit.com.au  
Level 7, 344 Queen Street, Brisbane QLD 4000
07 3292 0219
info@mandarinit.com.au